Refunds
Digital placement, with a clear failure path.
Last updated: 27 August 2026
When delivery happens
Leaderboard placement is a digital service delivered when a successful payment is verified and the corresponding listing total is updated.
When we can review a refund
Duplicate charges, incorrect charges, or a verified payment that fails to deliver the purchased leaderboard backing because of a RANKR.VIP system error can be reviewed for refund.
What is not a ranking delivery failure
Moving down the leaderboard because another listing later receives more backing is part of the product and is not a delivery failure. A lack of clicks, claims, followers, sales or other outcomes is also not a delivery failure.
Advertiser benefits and purchases
Benefits are published and fulfilled by the advertiser. Any customer purchase, discount, product fulfilment or refund connected to the advertiser’s own product or service remains between the visitor and that advertiser. A problem with an advertiser benefit can be reported to RANKR.VIP for moderation, but it does not automatically create a refund right for the advertiser’s separate ranking payment.
How to request help
Use the Contact page and include the email used for support, your listing URL or handle, the approximate amount and any payment reference available to you. We aim to review support requests within 5 business days.
Your rights
Nothing in this policy excludes rights that cannot legally be excluded under applicable consumer law.